Effective date: July 1, 2026
Dog Allergy Test US respects your privacy and is committed to handling personal, order, sample, and testing information responsibly.
This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit dogallergytest.us, purchase a testing kit, submit a sample, contact customer support, or receive testing services.
By using this website or placing an order, you acknowledge the practices described in this policy.
1. Information we may collect
The information collected depends on how you interact with our website and services.
Personal and contact information
We may collect:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account details
- Communication preferences
- Customer-support messages
Order information
When you purchase a product or service, we may collect:
- Order number
- Product purchased
- Purchase date
- Payment status
- Shipping method
- Tracking details
- Refund or replacement history
- Promotional codes used
- Order-related communications
Payments may be processed by an independent payment provider. Dog Allergy Test US generally does not receive or store complete payment-card numbers.
Pet and sample information
Depending on the test ordered, we may collect or process:
- Pet name
- Species or breed information
- Age or approximate age
- Reported symptoms or concerns
- Sample identification number
- Kit registration details
- Collection date
- Sample status
- Laboratory updates
- Testing results
- Information submitted on consent or submission forms
Only information reasonably required to complete the requested service should be submitted.
Website and device information
Certain information may be collected automatically when you use the website, including:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Time spent on the website
- General location derived from technical information
- Cookie and session identifiers
This information may be collected through cookies, server logs, analytics services, and similar technologies.
2. How we may use information
We may use collected information to:
- Process and fulfill orders
- Ship testing kits
- Register returned samples
- Coordinate laboratory services
- Match a sample to the correct order
- Review consent or submission forms
- Provide order and sample-status updates
- Deliver results through the reseller process
- Respond to customer questions
- Process eligible refunds or replacements
- Investigate shipping or sample issues
- Improve website functions
- Maintain transaction records
- Detect fraud or misuse
- Meet legal, accounting, and security obligations
- Enforce our policies and protect our rights
We may also use anonymized or aggregated information to understand website use, improve services, and evaluate general testing trends.
3. Consent forms and authorization
Some tests require completed consent forms or other documentation before laboratory processing can begin.
Customers are responsible for:
- Completing required forms accurately
- Confirming that they are authorized to submit the sample
- Matching the form to the correct order and sample
- Providing all requested information
- Responding to requests for missing documentation
A laboratory may place a sample on hold or reject it when required consent or information is missing, incomplete, unreadable, or inconsistent.
Time spent resolving documentation issues is outside the stated laboratory turnaround period.
4. Laboratory and reseller processing
Dog Allergy Test US may act as a reseller, coordinator, or customer-service provider rather than the laboratory performing the analysis.
Information required to complete a test may be shared with an independent laboratory or testing provider. This information may include:
- Sample identifiers
- Kit registration details
- Submission information
- Consent forms
- Testing instructions
- Order details needed to prepare a report
Results are normally delivered through the reseller process. Customers should follow the instructions provided with their order for accessing or receiving their report.
Independent laboratories may maintain separate privacy, security, quality-control, and information-retention practices.
5. Sharing information with service providers
We may share necessary information with organizations that help us operate the website and provide testing services.
These providers may include:
- Testing laboratories
- Kit suppliers
- Shipping carriers
- Payment processors
- Website hosting providers
- Email platforms
- Customer-support systems
- Analytics providers
- Fraud-prevention services
- Information-security providers
- Accounting and professional advisers
Service providers should receive only the information reasonably necessary to perform their assigned functions.
6. Legal disclosures
We may disclose information when we reasonably believe it is necessary to:
- Comply with a law, court order, or lawful government request
- Investigate suspected fraud
- Protect a person’s safety
- Enforce our policies or agreements
- Protect our business, customers, website, or systems
- Establish, exercise, or defend legal claims
Information may also be transferred as part of a merger, sale, financing, restructuring, or transfer of business assets, subject to applicable law.
7. Payment information
Payments may be handled by an independent payment processor.
The processor may collect:
- Cardholder name
- Payment-card information
- Billing address
- Transaction details
- Fraud-screening information
Dog Allergy Test US generally receives confirmation that the transaction was approved or declined but may not receive the complete payment-card number.
Payment providers use information according to their own terms and privacy policies.
8. Cookies and similar technologies
Our website may use cookies and related technologies to:
- Operate website functions
- Maintain shopping-cart activity
- Remember preferences
- Measure traffic
- Improve website performance
- Detect misuse
- Support advertising or analytics where permitted
You may be able to block or delete cookies through your browser settings. Some website functions may not work correctly when necessary cookies are disabled.
Where applicable law provides an opt-out right relating to qualifying sales, sharing, or targeted advertising, customers may contact us to submit a request.
9. Marketing communications
Where permitted, we may send promotional emails, product information, or service announcements.
You may unsubscribe from promotional communications by using the unsubscribe option in the message or contacting us.
You may still receive transactional messages relating to:
- Active orders
- Shipping
- Sample receipt
- Required documentation
- Retesting
- Results
- Refunds
- Account or security issues
10. Information retention
Information may be retained for as long as reasonably necessary to:
- Complete the ordered service
- Maintain transaction records
- Provide customer support
- Meet laboratory requirements
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, or contractual obligations
Different categories of information may be retained for different periods.
When information is no longer required, it may be deleted, anonymized, or securely archived. Independent laboratories and service providers may follow their own retention schedules.
11. Information security
We use reasonable administrative, technical, and organizational safeguards intended to protect information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
No website, email system, database, or electronic transmission can be guaranteed to be completely secure.
Customers should protect account details, order numbers, passwords, and report-access information.
12. Your privacy rights
Depending on your state of residence and applicable law, you may have the right to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of eligible information
- Obtain a portable copy of certain information
- Restrict or object to certain processing
- Opt out of qualifying sales, sharing, or targeted advertising
- Appeal a decision concerning a privacy request
- Withdraw consent where processing depends on consent
These rights may be subject to legal exceptions.
We may need to verify your identity before completing a request. Certain information may need to be retained to complete an order, maintain laboratory records, prevent fraud, or comply with legal requirements.
13. Information concerning pets
Testing information may include details about a customer’s dog, reported symptoms, suspected triggers, and sample results.
This information is collected to coordinate the ordered testing service. It should not be considered a replacement for examination, diagnosis, or treatment by a licensed veterinarian.
Customers should consult a veterinarian when a dog has ongoing, severe, or worsening symptoms.
14. Children’s privacy
This website and its purchasing services are intended for adults.
We do not knowingly collect personal information online directly from children under 13.
An order submitted by or for a minor must be managed by a parent, guardian, or another person legally authorized to complete the purchase and provide the required information.
15. Shipping and laboratory turnaround information
Laboratory turnaround time begins only after the sample has arrived at the laboratory and has been accepted for processing.
The following periods are not included in laboratory turnaround estimates:
- Initial kit delivery
- Time taken to collect the sample
- Return shipping
- Carrier delays
- Laboratory intake
- Missing-form resolution
- Replacement-sample collection
- Retesting
Shipping delays are outside laboratory turnaround time.
Some samples may fail or require another collection. Information related to a failed sample, replacement kit, or retesting request may be retained as part of the order record.
16. Specialized and prenatal sample instructions
Certain specialized tests may require additional consent, handling, or documentation.
Where a prenatal testing service is offered or ordered, the sample must be returned using the instructions included inside the prenatal kit.
General website instructions, packaging from another test, or standard return directions must not be substituted for the prenatal-kit instructions.
17. Third-party links
The website may contain links to sites operated by other organizations.
Dog Allergy Test US is not responsible for the privacy, security, cookies, or content of third-party websites.
You should review the privacy policy of any third-party site before submitting personal information.
18. Changes to this policy
We may revise this Privacy Policy to reflect changes in our services, technology, providers, or legal obligations.
The updated version will be posted on this page with a revised effective date.
Continued use of the website after an update means the revised policy will apply to future interactions, subject to applicable law.
19. Contact us
Questions or requests concerning this Privacy Policy may be directed to:
Dog Allergy Test US
Email: info@dogallergytest.us
Phone: +1 (844) 822-2211
You may also review our Return Policy and Shipping Policy.