Returns Policy – Dog Allergy Test

Effective date: July 1, 2026

This Return Policy explains when an order placed through Dog Allergy Test US may qualify for cancellation, return, replacement, or refund.

Testing kits and laboratory services differ from ordinary retail products. Collection materials may be hygiene-sensitive, tamper-sensitive, registered, or intended for one-time use. Laboratory, fulfillment, and administrative costs may also be incurred before results are issued.

Please review this policy before placing an order through dogallergytest.us.

1. Order cancellation requests

A cancellation may be considered when:

The order has not entered fulfillment
The kit has not been prepared
The kit has not been shipped
No customized work has started
The order has not been transferred to a laboratory or supplier

Cancellation cannot be guaranteed after fulfillment begins.

Where permitted by law, an approved refund may be reduced by payment-processing, administrative, shipping, handling, or fulfillment expenses already incurred.

2. Kits that have already shipped

A testing kit that has already been shipped may not qualify for a full refund.

Original shipping charges are generally non-refundable once the carrier has accepted the package, unless the shipment resulted from an error by Dog Allergy Test US.

Do not mail a kit back without first contacting our support team. Unauthorized returns may not be accepted or refunded.

3. Unopened testing kits

An unopened kit may be considered for return when:

Return authorization is obtained in advance
The kit remains unused
The original packaging is intact
No sample has been collected
All included components are present
The kit has not expired
The product is eligible for return

The customer may be responsible for return shipping and original delivery costs.

Return approval depends on the product type, kit condition, and costs already incurred.

4. Opened or used kits

Opened or used kits are generally not eligible for return.

A refund is normally unavailable after:

Collection materials have been opened
A sample has been collected
The kit has been used
The sample has been mailed
The sample has reached the laboratory
Laboratory preparation has begun
Testing has started
A report has been completed or released

Single-use or exposed collection materials cannot normally be restocked or resold.

5. Damaged, incomplete, or incorrect kits

Inspect the package shortly after delivery.

The kit arrived damaged
Required materials are missing
The wrong kit was delivered
A component appears defective
The package appears to have been opened
Collection materials cannot be used safely

Please provide:

Your name
Order number
A description of the issue
Photographs, when available
Information shown on the package label

Do not use damaged, contaminated, expired, or incorrect collection materials unless our support team confirms that they are suitable.

Depending on the circumstances, we may replace the affected component, send another kit, or provide another appropriate remedy.

6. Customer collection responsibilities

Clients must follow all instructions included with the testing kit.

Customers are responsible for:

Reading the complete instructions before collection
Using the correct sample type
Collecting the sample as directed
Avoiding contamination
Completing required forms
Matching identifiers to the correct order
Packaging the sample properly
Returning it using the approved method

A free replacement or refund may not be available when a problem results from failure to follow the instructions.

7. Consent and submission forms

Some tests require consent forms, submission forms, or additional information before testing can begin.

Customers must:

Complete all required fields accurately
Provide any required authorization
Match the paperwork with the correct sample
Submit documents using the instructed method
Respond to requests for missing information

A sample may be placed on hold or rejected when the required documentation is incomplete, unreadable, inaccurate, or missing.

Delays caused by incomplete documentation do not normally create an automatic right to a refund.

8. Failed, insufficient, or contaminated samples

Biological samples do not always produce usable results.

A sample may fail because of:

Insufficient material
Improper collection
Contamination
Incorrect sample type
Leakage
Damage during transit
Delayed return
Incorrect packaging
Failure to meet laboratory quality standards

A failed, inconclusive, or insufficient sample does not automatically qualify for a refund.

The available resolution may depend on:

The test purchased
The reason for the failure
The laboratory’s quality review
The costs already incurred
Whether another sample can reasonably be collected
The applicable laboratory or supplier policy

9. Replacement samples and retesting

Where permitted, the customer may be asked to collect and return another sample.

The available resolution may include:

Replacement collection materials
A new testing kit
A second sample submission
Additional laboratory review
Retesting

Additional kit, shipping, collection, administrative, or laboratory charges may apply.

Retesting will extend the original estimated completion date.

A replacement kit does not guarantee that the next sample will produce a usable result.

10. Laboratory turnaround time

Laboratory turnaround time starts after the sample arrives at the laboratory and is accepted for processing.

Turnaround estimates do not include:

Delivery of the kit to the customer
Time taken to collect the sample
Return shipping
Carrier delays
Laboratory intake and registration
Missing consent-form resolution
Customer response time
Replacement-sample collection
Retesting
Additional quality-control review

Turnaround periods are estimates unless a guaranteed timeframe is expressly provided in writing.

Shipping delays are outside laboratory turnaround time.

11. Results delivered through the reseller process

Results are delivered through the reseller process rather than directly by the shipping carrier.

Depending on the service, customers may receive results through:

Email notification
Secure online access
Communication from Dog Allergy Test US
Another method described with the product

Customers are responsible for providing accurate contact information and checking filtered, spam, promotional, or junk-email folders.

12. Expectations about dog allergy testing

Dog allergy and sensitivity testing may provide information about possible food or environmental triggers within the stated scope of the purchased product.

A refund is not normally available because:

The results differ from the customer’s expectations
A suspected allergen is not listed
The report does not confirm an assumed trigger
The customer disagrees with the findings
A dog continues to show symptoms
A veterinarian recommends further testing
The report does not diagnose a medical condition
The results do not replace veterinary examination or treatment

Customers should carefully review the product description and testing limitations before purchasing.

Ongoing, severe, or worsening symptoms should be discussed with a licensed veterinarian.

13. Shipping delays and carrier problems

Dog Allergy Test US does not control postal services, courier networks, customs processes, weather, or transportation systems.

A shipping delay does not automatically qualify an order for cancellation or refund when the package or sample remains in transit.

A carrier investigation may be required before a replacement or refund decision is made.

14. Prenatal and specialized testing kits

Specialized kits may include separate collection, handling, documentation, and return requirements.

Where a prenatal testing service is offered or ordered, customers must follow the return instructions included inside the prenatal kit.

Do not substitute:

General website return directions
Instructions from another testing kit
Standard packaging
An unapproved return method

Failure to follow the prenatal-kit directions may result in delay, rejection, additional fees, sample failure, or the need for another collection.

15. Return authorization process

Contact Dog Allergy Test US before returning any kit.

A return request should include:

Customer name
Order number
Product name
Reason for the request
Condition of the package
Whether the kit has been opened
Whether a sample has been collected
Supporting photographs, where applicable

When a return is approved, we will provide the applicable return instructions.

Failure to use the authorized method may affect refund eligibility.

16. Approved refunds

Approved refunds are normally returned to the original payment method.

The time required for a refund to appear depends on the bank, card issuer, or payment provider.

Where permitted by law, the refunded amount may exclude:

Original shipping charges
Return postage
Payment-processing costs
Administrative expenses
Used collection materials
Laboratory preparation costs
Third-party provider fees
Replacement expenses

17. Order changes

Requests to change a product, shipping address, recipient, or testing service should be submitted before fulfillment begins.

Changes may not be possible after:

The kit has been prepared
A shipping label has been created
The package has been transferred to the carrier
The sample has been registered
Laboratory processing has started

Additional charges may apply when a change requires another kit, replacement materials, reshipping, or administrative work.

18. Contact us

To request a cancellation, return authorization, replacement, retesting review, or refund assessment, contact:

Dog Allergy Test US
Email: info@dogallergytest.us
Phone: +1 (844) 822-2211

Include your name, order number, reason for the request, and any supporting photographs or documents.

You may also review our Shipping Policy and Privacy Policy.